KY Transportation Cabinet

Navigation Tips for Using Kentuckyís 511 Phone Service

Thank you for using Kentuckyís 511 Traveler Information phone service. The following tips will help you successfully navigate through the voice-activated phone menu system. 511 is an automated system and you will be listening to a computer-generated operator.

GETTING STARTED: Dial 511 (within Kentucky) from your landline or wireless phone. If you are calling from outside Kentucky's coverage area or if your phone service provider does not yet participate in the 511 effort, you will need to dial 1-866-737-3767. This is a toll-free number.

WELCOME MESSAGE: Once you're connected to 511 you will hear an introductory welcome message and music. The operator will prompt you with instructions on how to proceed.

Menu Choices:

1. Say "Route Reports" or Press 1
1. Then for example: Interstate 24 Reports - say "24" or Press 24#
2. Say "Regional Reports" or Press 2
3. Say "Nearby States 511" or Press 3
4. Say "Roadside Assistance" or Press 4
5. Say "Tourism Information" or Press 5
6. Say "Traffic Incident" or Press 6
7. Say "Comment" or Press 7
1. At the tone: Leave a message

DETAILED INFORMATION: 511 allows you to obtain traveler information by city or highway name. If you select a city name, you will receive information related to that city, and/or nearby area. If you are unfamiliar with the area in which you are traveling, state the highway name of the route you are currently using or plan to use. For instance, say "Interstate 24."

CONFIRMATION OF YOUR SELECTIONS: Each time you make a selection the 511 operator will ask you, "Is that right, say yes or no," to confirm your selection.

RETURN TO MAIN MENU: To return to main menu at any time during your call, simply state the phrase "main menu" and you will be taken to 511's main menu where you can make a selection among the categories listed under the "How It's Organized" tip.

GETTING HELP: Say "help" or press press # # (pound, pound) on your phone's keypad at any time during your call for more instructions on how to use 511.

VOICE- OR KEYPAD-ACTIVATED: You can speak or use your phone's keypad to make requests while using 511. For example, you can request reports for Interstate 24 by saying, "Interstate 24," or by dialing 24# on your keypad. The voice-activated feature uses advanced technology to interpret your responses. There are some instances when it cannot interpret the response based on the caller's speech patterns. If the system is unable to interpret your command, it will ask that you enter your response as a number(s) on your keypad.

REPEAT INFORMATION: To repeat a report, say "go back" or "repeat that."

LACK OF RESPONSE: If you don't respond to the system operator or it doesn't understand you, you will be returned to the main menu.

USING YOUR WIRELESS PHONE: Information regarding road and traffic conditions can be a valuable tool for decision-making while travelling. Should I consider taking another route? Are road conditions deteriorating and is it time for me to find a safe place to wait for improved conditions? Motorist safety is the Kentucky Transportation Cabinetís number one priority. Therefore, the Kentucky Transportation Cabinet encourages responsible use of your wireless phone. That means pulling off at a rest area, fueling station, restaurant or other location to make your call.

ROUTES COVERED: 511 is a statewide service and provides information on Interstates, Parkways, and some primary-rated U.S. Routes and State Highways. It does not include county roads, city streets, or most U.S. Routes and State Highways.