KY Transportation Cabinet

ABOUT 511 and Frequently Asked Questions (FAQ's)
In July 2000, the Federal Communications Commission (FCC) designated 511 as the national traveler information phone number.

Travel Smart. Travel Safe.
511 is a public service of the Kentucky Transportation Cabinet (KYTC) to help traveler’s access information about road conditions, traffic incidents, commercial vehicle restrictions, and weather information via the phone or the Web, 24 hours a day, seven days a week.

Disclaimer
•  Weather and road conditions change rapidly, and the information reported here should not be used as the only factor in determining whether to travel in a particular area. Motorists are cautioned to be alert to changing circumstances and adjust their driving accordingly.
•  The Kentucky Transportation Cabinet provides this information as a public service. Reports are based on the information available at the time of preparation and cannot be guaranteed as to accuracy or timeliness. Actual conditions may vary from those reported.
•  Transportation Cabinet field crews provide information to update the system. Additional information comes from the Kentucky State Police, the National Weather Service, and the Road Weather Information System.

511 FAQ'S

What is 511?
How does 511 work?
Can I call 511 from my cell phone?
Is there a charge for 511?
On which roads does Kentucky's 511 system provide information?
Can I get information about a specific road?
What is 511's relationship to 911?
How is 511 different from radio and TV news?
Is 511 available nationwide?
If I call 511 in other locations (states), will it be the same as in Kentucky?

What is 511?
511 is the Kentucky Transportation Cabinet’s easy-to-remember traveler information service. 511 provides continual updates about weather-related road conditions, road work, commercial vehicle restrictions, road closures and other travel information via the phone or Internet.

^ Back to Top ^

How does 511 work?
KYTC provides travelers information in three ways, with different levels of detail. The 511 phone system gives the shortest messages, and is intended to notify the public about events while being as brief as possible. To use the phone system, simply dial 511. You will be connected to a computerized voice recognition system. The system will offer voice response and/or touch-tone options to request road-specific information. The phone system relays the description and location of an event, as well how long it’s expected to last.

On the web, traveler information is available at
511.ky.gov. The full-feature website provides additional real-time information about traffic events, planned construction dates and times, detour information and recommended alternate routes, and traffic speeds. The 511 websites also relay winter driving conditions, important weather reports, and AMBER alerts. Traffic cameras also allow visitors to see up to the minute views of many high-traffic areas.

The most complete and up to date information on ongoing construction projects is provided and updated by each District. District information is available by selecting the “Construction” link in the 511 website header, and choosing the link to a District’s external website. This is where daily updates and changes are posted.

511 Traveler Information is available anytime - 24 hours a day, seven days a week.

^ Back to Top ^

Can I call 511 from my cell phone?
Most wireless companies will connect to 511; however, there may be places where reception is poor, preventing access or hindering connection to 511.

In some cases along state borders, KYTC’s 511 may or may not work properly depending upon the cell tower connection for that specific call. For calling Kentucky’s 511 system from out-of-state, call 866-737-3767.

Drivers are encouraged to put safety first by asking a passenger to call 511, calling or logging onto 511.ky.gov prior to departure, or placing the call at an appropriate stopping point along the way.

^ Back to Top ^

Is there a charge for 511?
511 is a public service of the Kentucky Transportation Cabinet. Calls to 511 are considered local when dialed from a landline phone.

Cell phone users are responsible for normal airtime and roaming charges in accordance with their wireless service contracts. The Kentucky Transportation Cabinet encourages motorists to pull off the road and park in a safe area before using cell phones.

Pay phone users are responsible for the local call fee.

^ Back to Top ^

On which roads does KYTC’s 511 provide information?
511 is a statewide service and provides information on Interstates, Parkways, and some primary-rated U.S. Routes and State Highways. It does not include county roads, city streets, or most U.S. Routes and State Highways.

^ Back to Top ^

Can I get information about a specific road?
Yes. You may access weather-related driving conditions for specific roads.

On the phone, follow the prompts to access specific highway information.

On the Web, click icons on the interactive map for detailed information.

^ Back to Top ^

What is 511's relationship to 911?
911 is used to report emergencies and/or the need for police, fire, or medical attention. 511 is a traveler information number.

^ Back to Top ^

How is 511 different from radio and TV news?
511 is another information source for travelers that complements radio and television broadcasts. It is coded for specific routes the caller is interested in; this kind of user-specific information is not given over broadcast media.

^ Back to Top ^

Is 511 available nationwide?
While many states, highway corridors and cities already have 511 services, many states are still planning to implement 511.
Click here to view a map showing the status of 511 nationwide.

^ Back to Top ^

If I call 511 in other locations (states), will it be the same as in Kentucky?
The intent is for all 511 systems to provide similar types of information; however, there may be some differences in format from one state to the next.

^ Back to Top ^